Knowing that the issue isn't anything on your end means you can forgo any troubleshooting.įinally, you can call your provider to ensure your modem supports your plan's speed or to see if there are plans or promotions that will be worth an upgrade, so you can get the speeds you need to have a stress-free day of work and play. The app will give you an estimated restoration time when there is one. The first thing I do when my Comcast Xfinity connection is acting flaky is open the Xfinity My Account app and look for any service issues. You can also check your provider's app or website for an outage. However, there are steps you can take to determine if that's the case or if there's another issue at fault. It's a frustrating fact, but ISPs are allowed to throttle your connection speed. The answer isn't as easy as calling your internet service provider and informing them of the subpar service. CNET's Ry Crist has further tips on how to get better, faster Wi-Fi to help you get your network back to working as it should. Most of the time, this fixes any speed issues for me. I recommend turning off your modem and wireless router, leaving them off for about 60 seconds, and then turning them back on. Ry Crist/CNET What to do if your speed is slower than it should be Pings of 100ms or below are average, while lower numbers in the 30s and below are exceptional, providing a smooth gaming experience.There's potentially more than one reason your internet may be slow.
Para más precisión, cierra todos los programas que tengas abiertos y confirma que no hay más dispositivos conectados a la Red sobre la que vas a hacer el test. Si lo haces con WiFi no obtendrás los datos reales de tu velocidad actual. This is particularly important when playing video games. Haz el test de velocidad de tu conexión siempre con un cable de red conectado a tu ordenador o dispositivo. Ping: Also known as latency, this is your connection’s reaction time. The lower the jitter, the better these connections will be. If your connection has a lot of jitter you may find that your video call audio quality isn’t good or your calls often drop. Jitter: Your broadband’s time delay when sending data. Upload speeds of 3 Mbps and above are considered good, however, if you frequently video call or stream you will benefit from a higher upload speed. Upload speed: How fast your internet connection can send information (for example, sending an email or video calling). The speed you require depends on your needs, for example, a large family with multiple devices would benefit from 400 Mbps or more. Your internet speed test result will tell you how well your internet is performing in these four key areas:ĭownload speed: The number of Mbps it takes to download data from a server (for example, images or videos).
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